💬(FAQs)

🧠 About the Alpha-Z2.1 Smart Ring

Q1: What is the Alpha-Z2.1 Smart Ring?
The Alpha-Z2.1 is a next-generation health and fitness smart ring designed by Alpha-Tech. It tracks your heart rate, blood oxygen, sleep quality, and activity levels — all from your fingertip — using advanced sensors and Bluetooth connectivity.

Q2: What devices is the Alpha-Z2.1 compatible with?
The Alpha-Z2.1 works seamlessly with iOS and Android smartphones via the Alpha-Tech mobile app. Simply connect via Bluetooth 5.1 and start tracking instantly.

Q3: What health data does the ring track?
The Alpha-Z2.1 Smart Ring measures:

  • Heart rate (BPM)

  • Blood oxygen (SpO₂)

  • Blood pressure

  • Sleep patterns

  • Activity levels and steps

Q4: Is the Alpha-Z2.1 waterproof?
Yes! The Alpha-Z2.1 is water-resistant, making it safe for hand washing and light rain.
However, we recommend avoiding swimming or showering with the ring for extended durability.

⚙️ Setup & Usage

Q5: How do I set up my Alpha-Z2.1?
1️⃣ Download the app (instructions provided in your package).
2️⃣ Turn on Bluetooth on your phone.
3️⃣ Open the app and connect your Alpha-Z2.1.
4️⃣ Wear the ring and start tracking your health metrics instantly!

Q6: How long does the battery last?
The ring includes a 50mAh battery, lasting 4–6 days on a single charge.
Charging takes just 1 hour using the included magnetic charging base.

Q7: How accurate are the readings?
Alpha-Z2.1 uses ST LIS2DW12 and Huiding GH3026 sensors — premium-grade components designed for high precision and consistent performance comparable to professional health devices.

🛒 Orders, Shipping & Support

Q8: How long does shipping take?
We offer worldwide shipping. Delivery typically takes:

  • 5–10 business days for most U.S. 

  • 10–15 business days for international orders

You’ll receive a tracking number as soon as your order ships.

Q9: What payment methods are accepted?
We accept Visa, MasterCard, PayPal, Apple Pay, and Shopify Secure Checkout.

Q10: What is your return policy?
We offer a 30-day satisfaction guarantee.
If your product arrives damaged or defective, please contact us within 30 days for a replacement or full refund.

Q11: How can I contact Alpha-Tech support?
You can reach us anytime at:
📧 alphaa.teech@gmail.com

Our support team is available 7 days a week and usually replies within 24 hours.

Q12: Does Alpha-Tech have an official channel?
Yes! Visit our YouTube channel for product videos, tutorials, and updates:
▶️ YouTube: @Alpha-Tech-Z2

✅ Still need help?
We’re here for you — message us through the chat button on our website or email us directly.
Our team is ready to assist with setup, tracking, or any technical questions.